and maintaining customer service relationships, improving service and
technical processes and data management systems are my areas of expertise. For
twenty years, I have worked in the world of customer service from field
service and engineering to building and managing service organizations that
provide solutions to growing customer needs.
background in customer service and satisfaction, relationship management and
the unification and streamlining of processes in operations, data management,
order fulfillment and service delivery have produced a greater level of
customer satisfaction and retention and also reduced revenue costs for
additional personnel. I have applied this management approach not only in the
communications industry, but in the classroom environment as well, and with
remarkable results. It enables me to study and analyze customer needs and
issues as they interface with company products and services, and, as liaison
between the customer and the company, I can identify and address these issues
and build a greater level of customer satisfaction. I believe in a team
approach, which integrates all departments into a single accountable flow of
products and service support.
welcome a chance to meet with you to discuss the career opportunities you
have, and putting my qualifications, skills and commitment to work for you. I
look forward to hearing from you at your earliest convenience.