Building and maintaining customer service relationships, improving service and technical processes and data management systems are my areas of expertise. For twenty years, I have worked in the world of customer service from field service and engineering to building and managing service organizations that provide solutions to growing customer needs.

My background in customer service and satisfaction, relationship management and the unification and streamlining of processes in operations, data management, order fulfillment and service delivery have produced a greater level of customer satisfaction and retention and also reduced revenue costs for additional personnel. I have applied this management approach not only in the communications industry, but in the classroom environment as well, and with remarkable results. It enables me to study and analyze customer needs and issues as they interface with company products and services, and, as liaison between the customer and the company, I can identify and address these issues and build a greater level of customer satisfaction. I believe in a team approach, which integrates all departments into a single accountable flow of products and service support.

I welcome a chance to meet with you to discuss the career opportunities you have, and putting my qualifications, skills and commitment to work for you. I look forward to hearing from you at your earliest convenience.

To request information, use the direct contact information below.

Contact Information

Telephone
(678)567-9934 or 9932
Cell
(770)377-6984
Postal address
2693 Foxglove Drive SW
        Marietta, Georgia 30064
Electronic mail
Direct Email: elavine@scoutlaw.com
General Information: info@scoutlaw.com
Webmaster: webmaster@scoutlaw.com